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Vandagraph privacy policy

Vandagraph takes your privacy seriously. The vandagraph team members are

customers themselves of other Internet sites and fully appreciate and respect

the importance of privacy on the Internet.

Please read the following to learn more about our Privacy Policy.

1.0 Your personal information and consent

Any information we collect from you will be used in accordance with the Data

Protection Act 1998 and BS7799, the Information Security Management System


We will not disclose any information about our customers, such as name, address

or e-mail address to third parties except where it is a necessary part of

providing a service to you - e.g. arranging for a product to be sent to you. If

you have purchased from our website we may occasionally update you on news, new

products and special offers via e-mail, post or telephone, only if you have

given us permission to do so.

1.1 Checking your details

If you wish to verify/correct the details you have submitted to vandagraph Ltd you

can do so at any time by logging in and going to ‘My Account’ or by contacting

us via the e-mail, telephone or post. Our security procedures mean that we may

request proof of identity before we reveal information. This proof of identity

will take the form of your username and your password reminder question

submitted upon registration. We would strongly recommend that you do not use

the browser's password memory function as that would permit other people using

your terminal to access your personal information.

2.0 Site security

Vandagraph limits the amount of information it hold by using the PayPal Payment system.

2.1 Paying through a credit / debit card

Payments made on-line by credit or debit card are handled on behalf of vandagraph

through PayPal payment service. vandagraph does not receive your card details.

PayPal use SSL (Secure Server Layer) Web Server Certificates to offer secure

communications by encrypting all data to and from our website. This ensures the

privacy of your card details during transmission. The security of the website

can be confirmed by the presence of the padlock icon ()

in the lower right hand corner of your browser or by looking at the address of

the website. If the address starts with https://... instead of http://..., then

the security of the website can be confirmed.

2.2 Paying through your account

Some of our customers can pay through an online account, whereby an invoice for

the items will be sent to the confirmed purchasing department. Because fraud is

an issue with online trading it is important that invoice and delivery

addresses match our information that we hold about your business. We perform

various checks to ensure that delivery addresses for our customers are

confirmed prior to setting up your online account.

4.0 Contacting us

We are always pleased to hear from our customers. We are always grateful for

any time you spend providing us with the knowledge we need to ensure our

customers are completely satisfied - we want you to return to the site and

recommend us to your colleagues. If you have any questions or feedback

regarding our website and anything stored on it or our products and service

please do not hesitate to contact us and we will be delighted to answer any

questions you may have.

Effective Date: 9 August 2005

Vandagraph Limited
15 Station Road Crosshills Keighley West Yorkshire BD20 7DT    Tel: +44 (0) 1535 634900    Fax: +44 (0) 1535 635582   
© 2008, Vandagraph Limited, All Rights Reserved.
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